Ilene Gochman

Watson Wyatt Worldwide, September 2002.

Available Online

There is a crisis of trust in American workplaces according to this report based on a survey of 13,000 employees. The study found that a majority of U.S. employees: lack confidence in senior management, are unclear about the link between their jobs and their companies’ objectives, and rate their companies poorly when it comes to managing business change. What’s more, the report goes on to state that three-year total returns to shareholders (TRS) rates are significantly higher at companies with high trust levels among employees, clear links between jobs and company objectives, and where they manage change well. Survey highlights include: 39 percent of employees trust senior management, 31 percent say that their companies communicate well and only 25 percent of workers say they are rewarded well for doing a good job.