Servant Leadership: A Virtuous Cycle of Service

Kevin Monroeby Kevin Monroe
Director, Greenleaf Consulting Partners
Greenleaf Center for Servant Leadership
Thursday, March 14, 2013

Maslow's_hierarchy_of_needs

Words matter. The right word makes a world of difference in what’s communicated and understood. Mark Twain observed, “The difference between the right word and the almost right word is the difference between lighting and a lightning bug.”

Likewise, those of us who embrace servant leadership face a similar challenge in assigning the proper meaning to the “servant” part of servant leadership. Some people have a negative reaction to the concept of servant and others simply misunderstand it.

Let’s look at the negative connotations first, as they create stumbling blocks for many.  And, in some instances, these struggles are legitimized by personal histories. Serving and servanthood are often associated with servitude, where a person, or group of people, is forced into bondage and subjection as a slave to another – that’s slavery and bondage. In the context of servant leadership, however, serving and servanthood are not at all synonymous with servitude.

A thorough reading of Robert Greenleaf and it is quickly understood that power and its proper use are central themes and tenets of servant leadership. Any abuse or misuse of power for personal gain or advancement is contrary to servant leadership.

Servant leadership is also misunderstood when people confuse wants and needs and seek leaders to cater to their wants, whims, and wishes. Instead of choosing a leader who serves their legitimate needs, they want a genie who grants their wishes.

That would be butler leadership, not servant leadership.
A classic quotation from Greenleaf is: “The servant-leader is servant first. It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead.” Greenleaf held a high and noble view of service and envisioned servant-leaders helping their followers navigate Maslow’s hierarchy of needs.

Perhaps our best glimpse into how Greenleaf understood serving is summarized in what he offered as the best test of servant leadership. “Do those served grow as persons: do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants? And, what is the effect on the least privileged in society; will they benefit, or at least, not be further deprived?”

As I read Greenleaf’s best test, it’s like watching people ascend the heights of Maslow’s hierarchy of needs. Having their physiological needs (food, water, shelter) met and their higher level needs of safety, belonging, and esteem satisfied, they reach the point of self-actualization and are now at a place where they too become servants of others and are able to reach out and help them on their journey.

It’s a virtuous cycle of service.

A servant-leader may indeed serve you a cup of coffee or tea or even help you change a flat tire, but please don’t mistake random acts of service by someone in a leadership role as being the same thing as servant leadership. The best test of servant leadership isn’t whether or not a person occasionally serves others, but whether they serve others in such a way that they too join the chorus and carry on the virtuous cycle as an authentic servant-leader.

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  • Tom Griffin
    Reply

    Kevin,

    Another misnomer of Servant Leadersship that I have mistakenly heard is that Servant Leadership results in a lack of leadership accountability. Nothing could be further from the truth – all you have to do is look at his best test which essentially says to me “are people better off because you are their leader?” and “if people could choose you or someone else to be their leader – would they choose you?”.

    Servant Leadership implies a conscious commitment by leaders at all levels to lead with their values, connect them with organizational practices and create an organizational culture that optimizes performance, accountability and contribution.

    Servant Leadership when successfully integrated into an organization’s culture produces noteworthy benefits such as higher employee retention, fulfillment and satisfaction; improved customer satisfaction and client relations; and increased shareholder value.

    The servant leadership requires a high degree of stewardship and accountability from leaders at every level of an organization. It is a form of leadership that is based on service to others (individual) and to a greater purpose (organizational and societal) – and is both ethical and practical.

    I believe that the best Servant Leaders feel and act as though they are 100% accountable, responsible and empowered to get the results (people & Business) that they are answerable for.

  • Kevin Monroe
    Reply

    @Tom,

    Agree with your observation that some people perceive servant leadership to omit accountability. However, as you astutely observe, that’s foreign to Greenleaf’s best test and contrary to the experiences of a growing list of companies achieving outstanding results because of their commitment to serving and leading.

    Thanks for engaging in the discussion. As you know, this blog is one of the Greenleaf Center’s newest undertakings. You, my friend, are one of the first to engage with a comment; for that, we are grateful.

    Kevin

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