Ken Jennings is the Managing Director of Third River Partners. He is a recognized expert and advisor in strategy execution and leadership with purpose. He has extensive experience in life sciences, health services and medical products organizations. Ken has helped create and manage growth strategies at many of the country’s leading healthcare, manufacturing, defense, financial services, and social sector organizations. Ken is currently working with the top management of leading organizations including Cleveland Clinic and Trilogy Global Advisors to implement innovative new approaches to strategy execution, organizational effectiveness, and leadership development.

Ken served as co-director of the Global Leadership Program at the University of Michigan Business School, and as a managing partner at Accenture.  He holds a B. S. from the Air Force Academy, an M.S. in Management from the Air Force Institute of Technology, and a Ph.D. in Organizational Development from Purdue University. He is also a graduate of the Kellogg Management Institute at Northwestern University. A respected author and lecturer, Ken wrote Changing Health Care: Creating Tomorrow’s Winning Health Enterprise, focused on the key strategies and core competencies used by leading health organizations to transform health care. His best-selling book, The Serving Leader, coauthored with Dr. John Stahl-Wert, was published in the Ken Blanchard leadership series. Ken and John’s latest book is Ten Thousand Horses, which explores how leaders bring out the very best in their people through building high performance teams.

Joseph M. Patrnchak is the Chief Human Resources Officer of the Cleveland Clinic Health System. Prior to joining the Clinic, Joe served as Chief HR Officer and Senior Vice President for Blue Cross Blue Shield of Massachusetts. While there, he played a central role in strategic planning; established a new HR value proposition, operating model and e-HR strategy; led the implementation of the first company-wide performance management and leadership development system; and launched innovative work-life, career development and employee health programs. Prior to joining Blue Cross Blue Shield, Joe served as Vice President of HR for Compaq Computer Corporation Global Customer Services Division and held a number of senior HR positions at Digital Equipment Corporation.

Joe holds an MS in Human Resources Management and Organizational Development from American University in Washington, DC, and a B.A. in Sociology from Northwestern University in Evanston, Ill. While at Northwestern, Joe played linebacker on the football team, served as defensive co-captain (with his identical twin brother) and was a member of the All Big Ten Academic Team. His community activities include Northeastern University Board of Directors, Junior Achievement, Tenacity Inc., St. Clements Shrine, Healthcare Human Resources Forum, and Inner City Tennis Club.

Erie Chapman retired recently as the president and chief executive officer of the Baptist Healing Hospital Trust in Nashville, Tennessee. He is the author of the acclaimed book, Radical Loving Care - Building the New Healing Hospital in America, now in its eighth printing; as well as Sacred Work, Planting Cultures of Radical Loving Care in America; and The Caregiver Meditations - Reflections on Loving Presence. Across his extraordinary career Mr. Chapman has served as a successful trial attorney, federal prosecuting attorney, night court judge, producer/host of an internationally syndicated television show (Life Choices with Erie Chapman & Kathleen Sullivan), publisher of a healthcare magazine, newspaper columnist, radio talk show host, documentary film producer, and author.  He is also a prize-winning photographer and a music composer.  He is a 2002 graduate of Vanderbilt University Divinity School. 

The primary focus of Mr. Chapman's career, however, has been in the leadership of hospitals and healthcare organizations. For over a quarter century, he served as President and CEO of Riverside Hospital in Toledo, Ohio (chosen at age 33); Riverside Methodist Hospital in Columbus, Ohio; the fifteen-hospital OhioHealth Corporation in Columbus (founding president and CEO, 1983-1995); chief operating officer of the publicly traded InPhyNet Medical Management Co. in Ft. Lauderdale; and Baptist Hospital System in Nashville, where he served as President and CEO from 1998-2002.

Michael R. Holmes currently serves as president of Rx Outreach and as executive vice president of Human Capital at Express Scripts, one of the largest pharmacy benefit management companies in North America.  Previously, he served as executive vice president, Strategy, Human Capital and Emerging Markets at Express Scripts. His responsibilities included Strategy Management, Human Resources, Research and Clinical Services, Corporate Real Estate and all of the domestic subsidiaries including ConnectYourCare, Freedom Fertility, CuraScript Specialty Distribution and HealthBridge Practitioner Access Solutions. Prior to Express Scripts, Michael was a principal and the chief human resources officer for Edward Jones in St. Louis, and served as a member of the firm's management and executive committees. Prior to joining Edward Jones, Michael was corporate vice president and chief human resources officer for Automatic Data Processing (ADP), a $3 billion multinational firm with operations throughout North America and Europe.

Michael is a member of the Board of Directors of Missouri Baptist Hospital, the St. Louis Regional Chamber & Growth Association, and the United Way of Greater St. Louis. He graduated cum laude with a bachelor’s degree from Washington University in 1979 with a triple major, and earned a master’s degree in business from Webster University in 1993.

John H. Cochran, MD, FACS, is the Executive Director of The Permanente Federation, the national umbrella organization for the regional Permanente Medical Groups, which employ more than 14,000 physicians who care for approximately 8.6 million Kaiser Permanente members. Prior to his appointment to this position in October 2007, Dr. Cochran served as Executive Medical Director and President of the Colorado Permanente Medical Group (CPMG) for Kaiser Permanente. Dr. Cochran began his career with CPMG as founder of the Plastic Surgery Department in 1990. Before joining CPMG, Dr. Cochran was in private practice in Denver, Colorado. He earned his medical degree from the University of Colorado, and served residencies at Stanford University Medical Center and the University of Wisconsin Hospital. He is board certified in Otolaryngology (head and neck surgery) and in plastic and reconstructive surgery.

Dr. Cochran currently serves as a member of the Board of Directors of the American Medical Group Association (AMGA), the Board of Directors of the Alliance of Community Health Plans (ACHP), and the Advisory Board of the Global Health Group at the University of California in San Francisco. In addition, Dr. Cochran is co-chair of the Institute for Healthcare Improvement (IHI) 10th Annual International Summit on Redesigning the Clinical Office Practice. For the past 20 years, he has been a visiting surgeon and consultant in Nicaragua, the Philippines, Ecuador, Tanzania, and Nepal. Dr. Cochran is also a past president of C6, a foundation that builds hospitals in East Africa.

Kevin M. Fickenscher, M.D., CPE, FACPE, FAAFP serves as the Chief Strategy and Development Officer for Dell Healthcare Services on a global basis. Within healthcare, Dell is the #1 provider of services and hardware ranging from management consulting to information integration to outsourcing to hardware management. Prior to his current position, Dr. Fickenscher served as the Executive Vice President for International Healthcare and, previously, as the Chief Medical Officer for Perot Systems, which was acquired by Dell in November 2009. He was the National Director and Partner for Clinical Transformation within the Global Health Solutions Group at Computer Sciences Corporation, and served as the Chief Medical Officer for a number of healthcare organizations, including WebMD Corporation, Catholic Healthcare West, and Aurora Health Care in eastern Wisconsin.  

Dr. Fickenscher graduated from the University of North Dakota School of Medicine in 1978, and was the founder of the university’s Center for Rural Health. He is a past member of the Health Research and Educational Trust, an affiliate of the American Hospital Association, and recently served as a member of the AHA Task Force on Hospital Governance. He has served on many hospital and healthcare-related boards, including Skylight Healthcare Systems, an information management company providing in-room communication and connectivity services for healthcare organizations.

Dr. Fickenscher is a Certified Physician Executive and Fellow with the American College of Physician Executives and a Fellow of the American Academy of Family Physicians. In 2007, Modern Healthcare ranked Dr. Fickenscher as No. 12 among “The 50 Most Powerful Physician Executives in Healthcare.”

Linda W. Belton was appointed Director of Organizational Health by the Secretary of Veterans Affairs in 2008. She works nationally to promote and establish policies and programs geared to sustaining a healthy workplace. Prior to her current position, Ms. Belton was Director, Veterans Integrated Service Network (VISN) 11; Administrator of the Division of Care and Treatment Facilities in the Department of Health and Social Services for the State of Wisconsin; and vice-president of Mercy Medical Center in Oshkosh, Wisconsin. Ms. Belton received her R.N. in 1970 from the Jameson Memorial Hospital School of Nursing in Pennsylvania; a B.S. in Psychology from the University of the State of New York in 1981; and an M.S. in Nursing Administration from Columbia Pacific University in 1983. In 1991, she completed the program for Senior Executives in State and Local Government at the John F. Kennedy School of Government, Harvard University. During her career, Ms. Belton has received numerous honors and awards, including the 2005 Meritorious Presidential Rank Award; the 2001 Distinguished Executive Presidential Rank Award; the 1995 Distinguished Service Award from the American Society of Public Administration; the 1989 Women in Government Award; and the 1988 Excellence in Leadership Award. Ms. Belton is a Fellow in the American College of Healthcare Executives (FACHE) and holds Certification in Nursing Administration, Advanced (CNAA).

Dr. Susan Gilster will present a workshop on "Servant Leadership: Person-Centered Model Improves Retention, Satisfaction and Outcomes in Assisted Living and Long-Term Care." Susan is a leader in innovative healthcare project development. She developed the Alois Alzheimer Center, which opened in 1987 as the first free-standing dementia facility in the US. Guided by her service-driven philosophy, she developed a successful, transformational person-centered leadership model inclusive of residents, families and staff. She has published a description of her innovative model and systems in two books: Changing Culture, Changing Care: SERVICE First, and A Way of Life: Developing an Exemplary Alzheimer’s Disease and Dementia Program. Susan is a volunteer professor for the University of Cincinnati and preceptor to students at Xavier, Miami and other regional colleges and universities. She is currently co-writing a biweekly column, “Ask the Staffing Experts,” for Long Term Living magazine, as well as a series of articles for Case Management journal on the role of case managers in transformational change in long term care.

Christopher Johns is professor of nursing at the University of Bedfordshire, where he has directed a Masters in Healthcare Leadership program since 2002, influenced by transformational and servant leadership. He works as a complementary therapist at a hospice where he is mindful of being a servant-leader from the margins of a part-time volunteer. At the university he is also director of a school of narrative inquiry and guided reflection, guiding practitioners to realize their visions of practice and leadership as a lived reality. He is the author of Becoming a Reflective Practitioner: A Reflective and Holistic Approach to Clinical Nursing, Practice Development and Clinical Supervision. His workshop will be on "Being Mindful: the Core of Servant Leadership." During the workshop, the idea of a community of inquiry will be established, and participants will be guided in exploring themselves as leaders through brief meditation and reflective exercises to reveal the potential of mindfulness and narrative as a path to realizing his or her servant leadership values.

Geneva Johnson is the former President and Chief Executive Officer of Family Service America, Inc. and Families International, Inc. She earned a B.S. degree from Albright College, an M.S. in Social Administration from Case Western Reserve University, and a Certificate in Executive Management from the Harvard Business School. She began her career in human services as a Program Director for the Houston YWCA. She served United Ways in Pennsylvania, Delaware, and New York before joining the United Way of America in 1978 as a Senior Vice President responsible for strategic long-range planning and public policy. She served as President and Chief Executive Officer of Family Service America from 1983 to 1994, and as Executive Director of the Women’s Leadership Institute at Mount Mary College from 2001 to 2004. She currently serves as the Chair of the Advisory Board of the Institute.

Mrs. Johnson has received numerous recognitions and awards. In 1985, Savvy magazine named her one of the top 12 nonprofit executive women in America, and in 1990 Business Week magazine named her one of the top five best managers in the United States in the social services field. She has served on many boards, including the Peter F. Drucker Foundation, the National Center for Nonprofit Boards, VistaCare, Inc., the National Council on Aging, and the Medical College of Wisconsin. Her current board memberships include The Social Enterprise Initiative at the Harvard Business School, Froedtert Hospital, Leader to Leader Institute, and the Greenleaf Center for Servant Leadership.

Dr. Kent M. Keith will provide "An Introduction to Servant Leadership." The workshop will explore the ways in which servant leadership is ethical, practical and meaningful. Kent is the Chief Executive Officer of the Greenleaf Center for Servant Leadership. He has been an attorney, a state government official, a high tech park developer, a university president, a YMCA executive, and a full-time speaker and author. He earned a B.A. in Government from Harvard University, an M.A. in Philosophy and Politics from Oxford University in England, a Certificate in Japanese from Waseda University in Japan, a J.D. from the University of Hawaii, and an Ed. D. from the University of Southern California. He is a Rhodes Scholar.

Dr. Keith is known internationally as the author of the Paradoxical Commandments, which he first published in 1968 in a booklet for student leaders. During the past nine years he has published four books related to the commandments, including Anyway: The Paradoxical Commandments, which became a national bestseller and was translated into 17 languages. He is also the author of The Case for Servant Leadership, published in 2008 by the Greenleaf Center. Over the years, Dr. Keith has given more than 900 conference papers, presentations, and seminars. He has been featured on the front page of The New York Times and in People magazine, The Washington Post, The San Francisco Chronicle, and Family Circle. He has appeared on dozens of TV shows and more than 100 radio programs in the United States, the United Kingdom, Australia, Japan, and Korea.

Jamie and Maren Showkeir will lead a workshop on "Authentick Conversations." Jamie Showkeir is a founding partner and Maren Showkeir is a managing partner of henning-showkeir & associates, inc. They are co-authors of Authentic Conversations: Moving from Manipulation to Truth and Commitment (Berrett-Koehler, 2008). A critically acclaimed business book, Authentic Conversations challenges conventional wisdom on key business and workplace practices and presents concrete new ways to consciously make ordinary conversations the primary driver of workplace change.

Jamie has advised hundreds of public and private sector organizations—from Global 1000 companies to entrepreneurial and non-profit enterprises to government agencies—and aided in strengthening their results by distributing organizational power and influence. Maren spent the first part of her career working as a reporter, editor and senior manager in newsrooms at major dailies in Arizona and Florida. She also taught journalism at private universities in Argentina and Peru. Her 25 years of experience in managing, training and teaching provided rich material for the book Authentic Conversations. She advises organizations of all types and sizes in increasing business results by creating cultures of accountability through employee engagement. Jamie and Maren have appeared in dozens of leading print and online publications, including the New York Times, Wall Street Journal, Investor’s Business Daily, Huffington Post, Women for Hire and CNNMoney.

Dr. Wiley W. “Chip” Souba (pronounced Show-buh) will lead a workshop on "Leading Again for the First Time." The workshop will be an interactive presentation that will explore the connection between the inward journey of leadership outwardly in organizations and communities. Chip serves as Vice-President and Executive Dean for the Health Sciences and Dean of the College of Medicine at the Ohio State University. He holds a faculty appointment as professor in the Department of Surgery and in Physiology and Cell Biology. He began his career as a faculty member at the University of Florida in 1987. From 1993 to 1999, he served as Chief of Surgical Oncology at the Massachusetts General Hospital and Professor of Surgery at Harvard Medical School. He subsequently served as Chairman of the Department of Surgery at Penn State College of Medicine, Surgeon-in-Chief at Penn State’s Hershey Medical Center, and Director of the Penn State Hershey Center for Leadership Development.

Dr. Souba is an AOA graduate of the University of Texas Medical School in Houston, where he subsequently did his general surgery training. During his surgical residency, Dr. Souba completed a fellowship in surgical research at the Brigham and Women’s Hospital and earned a Doctorate in Science in Nutritional Biochemistry at the Harvard School of Public Health. He subsequently did a senior fellowship in Surgical Oncology at the MD Anderson Hospital and Tumor Institute in Houston, Texas.

Dr. Souba has been ranked as one of The Best Doctors in America by his peers and he has been recognized for his clinical expertise by Boston Magazine.  He was funded by the NIH for 20 years to study the regulation of the altered amino acid metabolism that is characteristic of catabolic diseases. He has a long-standing interest in leadership development and publishes and lectures regularly on the topic. Dr. Souba has published 320 articles in peer-reviewed journals, including over three dozen on leadership topics that include complex challenges, change, and leading oneself.

Dr. Wanda Straatman, Angelique Schueler, and Yolande Schaeffer will lead a workshop on "The Inner Warrior: A Learning Program for Inside-Out Leadership." The workshop will describe the framework and outline of a learning program that has been developed as a means to enhance servant leadership at the VU University Medical Center in the Netherlands.

Wanda M. Straatman has been working for VU University Medical Center in Amsterdam since 1982. She has held various positions, and for the last six years she has been a senior coach/consultant in the field of leadership development. Since the introduction of servant leadership in 2000, she has committed herself to developing training programs, organizing conferences, and giving workshops for other healthcare organizations. She has a degree in Clinical Psychology, was trained as a therapist in Bio-Energetic Analysis, and has her own practice for healing massage and coaching.

Angelique Schueler has been working for VU University Medical Center in Amsterdam since 1997. In recent years she has been a senior coach/consultant in the field of organizational and leadership development. Since 2000, which marked the introduction of servant leadership at VU University Medical Center, her activities have focused on this concept. She organizes conferences for medical staff and medical leaders, coaches on leadership and develops leadership training courses. Her educational background includes degrees in career counseling, pedagogy and a Master’s in Change Management.

Dr. Lucia Wocial and Maureen Hancock will lead a workshop on “A Servant-Leader’s Response to Moral Distress.” The workshop will describe Unit Based Ethics Conversations (UBEC) that provide a safe environment for reflective dialogue and experiential narrative on ethical issues that are a source of moral distress for patient caregiver teams. Dr. Wocial is currently the nurse ethicist and program leader in Nursing Ethics for the Fairbanks Center for Medical Ethics at Clarian Health Partners in Indianapolis, Indiana, and an adjunct assistant professor at the Indiana University School of Nursing. She is a graduate of the Oregon Health Sciences University School of Nursing (BSN, MSN, and Ph.D.). She has extensive experience as a member of an ethics consultation service. She has published articles in peer-reviewed journals, and spoken at local, regional, national, and international conferences on topics related to neonatal nursing and ethics.
Maureen Hancock, MSN, is the Director of Clinical Operations of the Pediatric Intensive Care Center of Riley Hospital. She is a graduate of Indiana School of Nursing (BSN, MSN). She has 35 years of nursing experience in Pediatric Critical Care and Nursing Administration. She is an instructor for the Nursing Leadership and Management Course at Indiana University School of Nursing. She completed the Charles Warren Fairbanks Center for Medical Ethics Fellowship in 2007. She has published articles in peer-reviewed journals and spoken regionally and national on topics related to Unit Based Ethics Conversations.

Jack Cochran and Merwyn Hayes will lead an interactive workshop on “The Physician as Servant-Leader.” The workshop will focus on three roles—as a servant-leader of physicians, as a servant-leader working with other healthcare workers in hospitals and beyond, and as a servant-leader contributing to those outside of healthcare regarding the role of doctors and integrated care delivery.

Jack is the Executive Director of The Permanente Federation, the national umbrella organization for the regional Permanente Medical Groups, which employ more than 14,000 physicians who care for approximately 8.6 million Kaiser Permanente members. Jack earned his medical degree from the University of Colorado. He currently serves as a member of the Board of Directors of the American Medical Group Association (AMGA) and the Board of Directors of the Alliance of Community Health Plans (ACHP).  In addition, he is co-chair of the Institute for Healthcare Improvement (IHI) 10th Annual International Summit on Redesigning the Clinical Office Practice. For the past 20 years, he has been a visiting surgeon and consultant in Nicaragua, the Philippines, Ecuador, Tanzania, and Nepal. He is also a past president of C6, a foundation that builds hospitals in East Africa.

Merwyn is CEO and President of The Hayes Group International, Inc., a consulting firm focusing on people issues within organizations. The company has served over 1400 organizations, including Gulfstream, AREVA, Westinghouse, YKK, Lockheed Martin, International Paper; Coach ,Duke University Medical Center, Kaiser Permanente, Wake Forest University Baptist Medical Center; Henry Ford Health Systems, and the University of Utah Medical Center. Prior to forming The Hayes Group, Merwyn taught at the University of Illinois, the University of Georgia, and Wake Forest University. He was educated at Macalester College (B.A.); the University of Oregon (M.A.), and the University of Illinois (Ph.D.). His recent books include The Belief System: The Secret to Motivation and Improved Performance (co-authored with Thad Green) and Give to Get Leadership: The Secret of the Hidden Paycheck (co-authored with Richard C. Huseman).

Beth Zemetra, Dr. David Moromisato, and Dr. Niurka Rivero will present a workshop on “Quality Improvement and Cultural Transformation through Multidisciplinary Servant Leadership Development and Training in a Critical Care Environment.” The workshop will define the elements required of a balanced leader, describe the importance of molding culture to improve quality in an acute care environment, and identify potential obstacles facing servant-leaders in creating a culture of service in the healthcare setting. 

Beth is a Nurse Manager in the Cardiothoracic Intensive Care Unit (CTICU) at Childrens Hospital in Los Angeles. She is an instructor and facilitator of the Professionalism and Leadership course in the Department of Anesthesiology Critical Care Medicine (ACCM), and coordinator of the CTICU multidisciplinary leadership discussions.

David is the Medical Director of the CTICU, and is an instructor and facilitator of the CTICU multidisciplinary leadership discussions. He is an Assistant Professor of Pediatrics and ACCM and an instructor and facilitator of the Professionalism and Leadership course in the Department of ACCM.

Niurka is an Assistant Professor of Pediatrics and ACCM, Director of the Pediatric Critical Care Fellowship Program, and the coordinator/facilitator of the Professionalism and Leadership course in the Department of ACCM as well as a facilitator of the CTICU multidisciplinary leadership discussions.

St. Joseph’s Hospital has been on its Servant Leadership
journey for over 17 years. The quest to deepen understanding and integration of servant leadership has led the hospital not only to build the practice in its leaders but also to attend to and care for the true servants of the organization, its staff. This workshop will highlight some of the strategies the hospital is currently using and will give participants an opportunity to experience a sampling for themselves.

Carolyn Craft served as the Human Resources Division Manager for 18 years and has been involved the hospital’s servant leadership efforts since its beginning. In 2008, she transitioned into a new role as Director for Mission Accountability and Leader Formation. She has designed intensive retreat experiences for leaders at St. Joseph’s and has also facilitated retreats for other hospitals in their system. She led the team that designed and implemented a Servant Leadership competency 360-feedback tool for staff, which is used in conjunction with staff retreats at the hospital. She holds a Master’s Degree in Servant Leadership from Viterbo University.

Frank Corradi is Mission Educator and Chaplain at St. Joseph’s Hospital. He has served as a teacher, an educational
administration, and a pastor in the Catholic Church. He holds a Master of Science in Education and a Master of Arts in Theology. He is a member of the presbyterate
of the Diocese of LaCrosse. He also serves as the spiritual director for a local chapter of Secular Franciscans. He has been at St. Joseph’s for four years and works closely with Carolyn Craft to facilitate retreats for leaders and staff.

Seeing Things Whole and Catholic Healthcare Partners

Mark Desmond, Ed Mosel, and David Specht will present a workshop on the efforts being made by Catholic Healthcare Partners (CHP) to maintain the original mission of Catholic Healthcare, which is deeply rooted in the tradition of servant leadership. Catholic Healthcare today comprises approximately 20% of all healthcare in the United States. Founded by congregations of women religious,
the leadership of Catholic Healthcare now predominantly consists of lay individuals who come from diverse
backgrounds and spiritual traditions.”This evolution has created a significant challenge, which is how to maintain
the mission of the founding sisters. This workshop
will share some of the current challenges confronting CHP, a 35,000-person organization headquartered in Cincinnati, Ohio. The workshop will include experiential activities in which participants will have both small group engagement and full group participation as they explore the challenge of developing “servant leaders” in the healthcare industry.

Mark H. Desmond is Vice President for Mission Integration and Foundations at CHP. He is responsible for mission integration, pastoral care, community benefit, workplace spirituality/culture, and foundations. He holds a Master of Theological Studies in Pastoral Ministry from St. Meinrad School of Theology in Indiana. Ed Mosel is the Executive Director of Seeing Things Whole, a national, not-for-profit community of business leaders and scholars dedicated to exploring the intersection of faith, values, organizational life and performance. Previously, he was part of the executive leadership team responsible for approximately 6,000 employees globally and $680 million in revenue for Stoneridge Inc., a supplier of electrical and electronic products to the global transportation industry. David Specht serves as Director of Research and Organizational Services for Seeing Things Whole. During the 1980s, he and Richard Broholm began work on the development of a theology of institutions—a focus that has remained central to the work of Seeing Things Whole. David holds a Masters of Divinity from Andover Newton Theology School.

John P. Brozovich will lead a workshop on “Mentoring and the Eye of the Needle.” He will share the results of survey research involving hospital and health system CEOs and senior executives, give participants the opportunity to identify personal or professional “eye of the needle experiences,” and invite participants to consider their own opportunities to be leadership formation coaches— trusted advisors who offer empathy, objectivity and insight into knotty strategic intersections that have no easy answers at a crucial time. During his career, John has served as President of the Appleton Medical Center, Appleton, Wisconsin; President of the Bon Secours Health System, Baltimore; Chief Operating Officer of Catholic Health Corporation, Omaha; and a Senior Vice President of Aurora Health Care in Milwaukee and the Mercy Health System in St. Louis. He earned a B.S. in Business and Economics from Purdue University, and an M.B.A in health care administration from The George Washington University. John is the author of the article “Managing Through Values,” which was published in 1980 for Health Care Forum, as well as other articles in Health Care Management Review. John founded his mentoring and consulting practice, John Brozovich Associates, Inc. in 2000.

Cheryl Herrmann and Sherry Wiggins-Baker will lead a workshop on “Servant Leadership: Driving Employee Engagement as Measured by Gallup Results.” They will use the Henry Ford West Bloomfield Hospital as a case study of the ways in which servant-leaders were able to improve employee engagement by “going radical” and implementing changes in clinical services and service excellence.

Cheryl Herrmann earned her B.S. in Nursing from Michigan State University, and her J.D. from the University of Detroit Mercy. During her career at Henry Ford Hospital in Detroit, she has been a Staff Nurse- Neurosciences, Assistant Nurse Manager, House Manager, Director of Neurosciences, and Research Coordinator- Neurological Emergencies Treatment Trial Network. She is currently Nurse Administrative Manager- Neurosciences. In that role she served as a member of the nursing leadership team that coordinated the opening of a 191-bed community hospital in March 2009. Her work includes the development of employees’ strengths, using talent-based assessments to maximize their contribution to new, innovative concepts in patient care delivery. She also manages a private law practice.

Sherry Wiggins-Baker earned her B.S. in Physical Therapy from Florida A&M University, and her Masters in Health Services Administration from the University of Detroit Mercy. She has served over the years as a Staff Physical Therapist, Physical Therapy Coordinator, Contingent Therapist, and Acute Care Lead Physical Therapist. She has also served as Assistant Professor at Florida International University, guest lecturer at Oakland University in Michigan, and Adjunct Professor at Wayne State University. She is currently Supervisor of Rehabilitation Services at Henry Ford West Bloomfield Hospital in Michigan, where she is a champion of healthcare equity and servant leadership.

Dr. Debra Jenks will lead a panel presentation of the Servant Leadership experiences at the Milwaukee School of Engineering (MSOE).  The workshop will be titled "Applying Servant Leadership in the Classroom." The concepts of Servant Leadership are present in a variety of programs and curriculum on our campus.  This presentation will focus on the work done with one community partner, Repairers of the Breach, the only daytime homeless shelter in the city of Milwaukee, though a relationship with the MSOE School of Nursing and General Studies Department.  Attendees will hear the perspectives of faculty, community partners and students.   Panelists include Dr. Debra Jenks, PhD, Chair, MSOE School of Nursing; Dr. Alicia Domack, PhD, Associate Professor, MSOE General Studies; Dr. Melita Biese, President, Board of Repairers of the Breach; MacCanon Brown, Executive Director, Repairers of the Breach; Caitlyn Berigan, Senior Nursing Student, MSOE