2012 Annual Conference
Pre-Conference Workshops
The pre-conference day will take place on June 20, 2012. It is designed to provide opportunities to reflect on your personal servant-leader journey or learn about how servant leadership is being implemented in several different industries. This year's program will offer several tracks. Attendees will be able to register for either one full-day session or two half-day sessions (one in the morning and one in the afternoon).
Healthcare--Half Day Sessions
“Implementing Servant Leadership at the Cleveland Clinic” Amy Foster, Jeff Evans
During 2011, twenty two mid-level leaders and strategic advisors from the Cleveland Clinic participated in a six-month Serving Leader Certification and development process led by Third River Partners. In their evaluations, cohort members reported that the major benefits were significant personal growth, powerful and practical tools for professional success, and increased strategic capacity within the cohort. Furthermore, they reported better business results and noticeable culture change with clients and work teams where Serving Leader practices were applied. Noticeable culture change was achieved by applying Serving Leader tools and practices to the business planning of everyday work operations, including regional hospitals, main campus institutes, family health centers, and service organizations. In this workshop, members of the first cohort group will join the workshop facilitators to experientially illustrate to participants how a cohort model of servant leadership can create a monumental impact on an institution of any size. Jeff Evans is currently the Director of Organizational Effectiveness at Cleveland Clinic. He began his career in engineering and quality assurance for NASA at the Johnson Space Center, and spent nine years as an internal organizational development consultant at Chrysler. He has also been affiliate consultant with Designed Learning since 1991. Amy Foster is a Serving Leader Certification & Apprenticeship Director under Third River Partners, LLC. She earned a B.S.in Public Relations from Syracuse University and an M.B.A. from the University of Akron. She has been an instructor at both Kent State University and the University of Akron.
“Servant Leadership at AtlantiCare” Kenneth Bishop, Roseann Kobialka
Early in 2008, AtlantiCare, a New Jersey healthcare system, adopted servant leadership as a foundational leadership competency. This decision contributed to AtlantiCare’s achievement of a 2009 Malcolm Baldrige National Quality Award. This workshop will provide “how to” information that will be valuable to organizations that are struggling to change the culture of their organizations to reflect the principles of servant leadership. The workshop will include the 360 evaluation tool, the educational sessions designed to support the changing of behaviors, and the activities that have helped build relationships inside the organization. The session will also include a discussion of the pitfalls and lessons learned during the implementation process. Roseann Kobialka, RN, MBA, Corporate Director of Organizational Development, is responsible for planning and implementing policy and programs that contribute to the personal and professional growth of AtlantiCare staff, physicians, and senior leadership. Kenneth Bishop, MS, Organizational Development Coordinator/Coach, teaches and reinforces the principles of servant leadership across the entire organization.
Nonprofit Capacity Building--Half Day Sessions
“Introduction to Servant Leadership” Phil Anderson “Servant Leadership in the Boardroom" Dr. Kent Keith
This half-day session will consist of an introduction to servant leadership and then a presentation on servant leadership in the boardroom. The workshop will begin by focusing on the key practices that make servant-leaders effective. It will continue with a discussion of the role of boards, and the opportunity of board members to truly lead and make a difference for their organizations and those their organizations serve. It will include the unique value of board judgments, the relationship between the board and administration, the role of the board chair, and keys to building a strong board. Phil Anderson is founder and Chief ReThinker for Rethink, a consulting firm focused on community development. He earned his B.S. degree from Purdue University in Agricultural Economics, Sales and Marketing, and has served as Executive Director for the Indiana Rural Development Council; Executive Vice President of the Indiana Beef Cattle Association; and Executive Director of the Indiana Corn Growers Association. He is a Greenleaf Seminar presenter. Dr. Kent Keith is the CEO of the Greenleaf Center for Servant Leadership. He has been an attorney, state government official, high tech park developer, university president, and YMCA executive. He is the author of The Case for Servant Leadership and Servant Leadership in the Boardroom.
“Successful Nonprofit Organizations: Insights from Indiana Achievement Award Winners” Jim Dodson, Helene Cross, Patricia Wachtel, Jennifer Vigran
“Servant Leadership and Philanthropy” Dr. William G. Enright
This half-day session will consist of a session on philanthropy and successful non-profit organizations. Dr. William G. Enright will chair a panel on “Servant Leadership and Philanthropy.” Dr. Enright is Director of the Lake Institute on Faith and Giving at the Center on Philanthropy at Indiana University, and former Senior Pastor of Second Presbyterian Church, Indianapolis. He is a graduate of Wheaton College, Wheaton, Illinois; Fuller Theological Seminary, Pasadena, California; and McCormick Theological Seminary, Chicago, Illinois. He earned a Ph.D. from the University of Edinburgh, Scotland, and holds two D.D. (honorary) degrees from Hanover College, Hanover, Indiana, and Dubuque Theological Seminary, Dubuque, Iowa. Dr. Enright is a director of Lilly Endowment, Inc. as well as a trustee of Hanover College.
The session on philanthropy will be followed by a panel on successful non-profit organizations. Jim Dodson will introduce the Indiana Achievement Awards, and the leaders of three non-profit organizations that have won the award.
Patricia Wachtel is president and CEO of Girls Inc. of Greater Indianapolis. Pat holds a B. S. in Business Administration from Butler University and an M.B.A. from Indiana University. She had a 28-year career in commercial banking and corporate philanthropy. Most recently, she served 11 years as vice president of community and corporate relations for Irwin Mortgage Corporation, and one year as interim president of Historic Landmarks Foundation of Indiana. Since joining Girls Inc. in 2007, Pat has led the organization through a transition from a club-based operation to a collaborative outreach model of program delivery that has dramatically increased its services to girls.
Helene Cross is CEO of Fairbanks Hospital and Hope Academy. Fairbanks is a not-for-profit drug and alcohol treatment facility on Indianapolis’ northeast side. Since joining Fairbanks in 2001, her team has doubled operating revenue and opened Hope Academy, a charter high school for adolescents in recovery from drug and alcohol addiction. Previously she held administrative positions at Easter Seals Crossroads, St. Vincent Hospital, Wishard Hospital, CICOA and The John Boner Center. She holds an MS in Management from Indiana Wesleyan University and a BA in Psychology from Purdue University. She was honored as an Indianapolis Business Journal Woman of Influence in 2009.
Jennifer Vigran is the CEO of Second Helpings, Inc., an Indianapolis-based community kitchen and culinary job training program dedicated to transforming lives through the power of food. Since becoming CEO in 2010, she has successfully led an effort to double the capacity of the organization’s hunger relief program and has focused on building strategic partnerships throughout the community to broaden the organization’s response to hunger and poverty. Vigran graduated cum laude from Wellesley College and has a Masters of Labor and Human Resources degree from The Ohio State University. Before coming to Second Helpings, she worked in human resources and labor relations in both the public and private sectors, and was Indiana State Personnel Director and Vice President of Human Resources for Support Net, Inc.
Personal Development--Full Day Sessions
“Engaging Greenleaf’s Legacy: Consciousness, Character, Conduct” Richard Smith
This session is a “worktreat”– part “workshop” and part “retreat.” Participants will have an opportunity to engage in soul-searching reflection and conversation. They will be invited to engage and share their current understanding of some of Greenleaf’s essential servant-as-leader concepts as well as their lived experience with them. The worktreat is designed to be a day filled with a slower rhythm, periods of quiet, small group conversation, laughter, and maybe even a few tears. Richard W. Smith was a consultant to the Greenleaf Center from 1990-1994 and was the Center’s Senior Educator from 1995-1999. Since 2001 he has been on the faculty of the Greenleaf Center-Asia, based in Singapore, and on the faculty of the Physician Leadership College, University of St. Thomas in Minneapolis. He has also designed and guided one-day preconference sessions for the Greenleaf Center and has, since 2008, co-designed and guided several servant-leader retreats for the Center.
"Servant Leaders Engage, Equip, and Empower” Pat Heiny, Mary Jo Clark
The climate in which we all live and work calls for leaders who can facilitate the growth of individual participants, while building a trusting and respectful dynamic within the team that ensures that important work is accomplished. This full-day workshop will be interactive, participatory, and reflective. It will focus on facilitation tools and processes that will enhance the trust and respect within the team’s dynamic, equip participants with the capacities and confidence needed to actively participate in the team’s work, and empower all to effectively accomplish the work. The workshop will help servant-leaders fill their tool boxes with practical approaches to the challenges of working in today’s environment. Pat Heiny and Mary Jo Clark are the owners and founders of Contemporary Consulting, Inc. They help organizations, corporations, and communities develop effective 21st century leadership, visions, and team dynamics that will lead to effective action. Their clients have included Wayne Hospital in Ohio; St. Vincent Randolph Hospital in Indiana; Christies on the Square, a restaurant in Indiana; Tennessee Valley Authority in Knoxville, Tennessee; and the American Express Call Center in Greensboro, North Carolina.
Personal Development--Half Day Sessions
“Creating your Communication Style as an Extraordinary Servant-Leader” Leah Lorendo, Thomas Gregory
A recent study of over 100,000 leaders showed that 93% think they are effective communicators, while only 11% of their employees agree. This discrepancy points to a need for servant-leaders to be aware of the perceptions of listeners so that they can improve the congruency between their message and their communication style and delivery. This half-day workshop will concentrate on compassionate communication and subtle nonverbal messages. Workshop activities will allow participants to practice strategic communication behaviors to feel, hear and sound how servant-leaders can communicate in a persuasive, engaging, and congruent manner in varied communication situations. Each participant will take away a personal development plan to increase specific communication skills with practice applications. Dr. Leah C. Lorendo is Principal and Founder of The Alsace Company. She has over 15 years experience coaching executives from Fortune 100 and Fortune 500 companies. She is an Adjunct Professor in Management Communication at Washington University in St. Louis, as well as a certified and licensed Speech Pathologist. Thomas Gregory is Executive Vice President - Client Engagement and Partner of The Alsace Company. Earlier in his career he served as Vice President, Client Development, for Stamp and Chase, a healthcare strategic communications firm in Saint Louis, and he also worked for SSM Healthcare (Cardinal Glennon Children’s Medical Center). He received his MA in Strategic Communication and Leadership from Seton Hall University, South Orange, New Jersey.
“Coaching and Self-Awareness” David Worley, Teri Clancy
This workshop will provide an experiential approach to learning and using coaching skills to better understand ourselves and to increase individual self-awareness, the first servant leadership practice. Participants will be introduced to the six basic coaching principles, and will then identify personal values using the coaching principles as the means of self discovery. Participants will coach each other to discover their values and then learn goal setting and accountability to honor their values. Participants will be introduced to an assessment instrument, Personal Excellence Map III, that will help them to assess their self-perceived behavior regarding 15 central emotional skills. Participants will then be invited to develop an action plan for continued development. Dr. David W. Worley of Worley Communication Consultants served as a professor of communications at Indiana State University. He is a faculty member of the Greenleaf Academy, and a Greenleaf Seminar presenter. He is a published author, as well as a consultant, speaker, and trainer. Teri Clancy is managing director of Clancy and Company, a business management and leadership development consulting firm. She holds a Master’s Degree in Social Work, is a Professional Certified Coach (PCC) and adjunct professor at Benedictine University. She is a published author and has been a successful coach, consultant, and educator for more than 20 years.
“The Servant Leadership Crucible: Responding to Situations Wherein the Head and Heart Collide” Jeffrey McClellan, J.P. Spagnolo
There comes a time in every leader’s life in which caring for individuals and caring for organizations and others appear to be in conflict. These situations may imply a need to fire an employee, shut down a plant, program, or division, dismiss/fail a student, or a similar challenge. Regardless of the specifics of the situation, for true servant-leaders, these situations are truly challenging and often leave one wondering about the right thing to do. This workshop will tackle these kinds of challenges. Drawing on the experiences of facilitators and participants experiences, the workshop will explore a framework for contemplating these challenges, a coaching process for addressing them, and coping mechanisms for dealing with them. Dr. Jeffrey McClellan is an Assistant Professor of Management and the Co-Coordinator of the interdisciplinary Leadership Studies Minor at Frostburg State University. He has conducted over 100 conference presentations, training sessions, and consultations, and has published numerous articles on leadership, administration, and advising in professional/academic journals. JP Spagnolo is the Director of Admissions and Enrollment Marketing at the University of Saint Francis in Fort Wayne, Indiana. He earned a Masters Degree in Organizational Leadership and a Servant-Leadership Certificate at Gonzaga University.
“Introduction to Servant Leadership”Kelvin Redd
This Greenleaf Seminar begins with the definition of servant leadership, and then explores the ethical, practical, and meaningful aspects of servant leadership, including the seven key practices of servant-leadership. Examples of organizations implementing the principles of servant leadership will be incorporated into the presentation. There will be several interactive exercises, as well as a self-survey on sources of personal meaning. Kelvin Redd is the Director of the Center for Servant Leadership at the Pastoral Institute in Columbus, Georgia. Kelvin writes a monthly newsletter, Servant Leadership Today, has hosted a television show on servant leadership, and has served as an adjunct instructor. He received a B.A. in history from Auburn University and a M.S. in Management from Troy University. For thirteen years, he worked for Synovus Financial Corporation, which was ranked by Fortune magazine as the #1 Best Company to Work for in America in 1999.
Association of Leadership Professionals--Half Day Sessions
“Building Program Capacity for Community Impact” & “Measuring Program Impact & Relevance”
“Leadership Program Best Practices”
